Returns

See it in your room. Then decide.

A rug looks different in your own light and against your own floor, so you have 30 days from delivery to decide.

The short version

  • 30 days from delivery

    Contact us within 30 days of delivery and we will arrange the return with you.

  • Back as it arrived

    The rug needs to come back in the condition it arrived in.

  • Price refunded

    Once the rug is back with us and checked, we refund the price to your original payment method.

30 days to decide

A rug looks different in your own light and against your own floor. You have 30 days from delivery to decide it is right.

To return a rug, contact us within those 30 days and we will arrange the return with you. The rug needs to come back in the condition it arrived in. Once it is back with us and checked, we refund the price to your original payment method.

Questions before you order?

Ask us about a rug, its size or its condition, and see it properly before you decide.

Contact us